Performance Support Tools

Scalable support on the job

Performance Support is one method – only once the need and integration into corporate learning have been clarified does the question of the right tool arise. We offer you comprehensive advice, completely independent of our own solutions.

 

Supporting change

Don't just present your employees with an EPSS, involve them from the outset to ensure the success of the new learning method.

Change Management

 

Nugget Finder

Nugget Finder: easy search for quick answers

(Video-)Nuggets are the ideal format for quick support with questions about Office etc. The little titbits of knowledge provide quick knowledge that is easily accessible in the Nugget Finder. Quick performance support with little learning units

  • Simple search engine
  • No software installation
  • Handy Ribbon integration

 

 

Searching can be so easy: select the desired application in the search engine and enter the search term. With the Ribbon integration, performing an e-learning search is even possible directly from within the Office application. The Nugget Finder is available in German and English as standard languages and can be customised to suit the required content. Our Microsoft Nuggets are available for:

  • Office
  • Windows 10
  • Outlook
  • SharePoint
  • Skype for Business
  • OneDrive for Business
  • etc.

 

 
AskDelphi

AskDelphi: Comprehensive answers for every situation

Regardless of whether you are dealing with IT issues, business skills such as compliance or problems with machinery – provide your employees with help at the right time and focus on their needs.

 

2 clicks in 10 seconds

The search for an answer shouldn’t take any longer, or the workflow is interrupted.

  • The content is quickly accessible via the desktop client.
  • AskDelphi is context-sensitive and suggests suitable content.
  • Keyword search with filter function

 

 

From the task to the structure

A project manager who needs to send an appointment for a virtual team meeting via Skype for Business doesn't want to have to work through a whole WBT first, which is why content in AskDelphi is not prepared according to subject areas, but according to tasks.

The content structure of AskDelphi is based on the performance support pyramid, the aim of which is to provide people with exactly the information they need to do their job at the moment of application, depending on the situation. The pyramid is thus divided into six levels. The user usually gets started with the task and works their way up to further details and in-depth knowledge as required.

 

 
Other applications

LMS

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Andreas von Consbruch
Sales Board Management
+49 711 780 59 75
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