Dehner GmbH & Co. KG
Fit for multi-channel retail
Know How! AG develops blended learning concept for Dehner GmbH & Co. KG
Know How! AG is developing a blended learning concept consisting of a WBT and a learning consultant training course for the 112 markets of Dehner GmbH as part of the introduction of multi-channel retail.
The WBT is developed on the basis of a case-based approach to provide optimum support for different learning types and individual learning needs. It works on both desktop computers and iPads.
The WBTs address the advantages of online shops, integration into traditional sales pitches and the sales pitch “Buy at Dehner”. Mrs Merry was conceived as a WBT companion. She accompanies the customer through the course and uses illustrations and animated video clips to show practical examples from everyday sales at Dehner,
and an interactive start page was also designed, which acts as a menu for the individual modules and guides the user to the final test.
Quote from Dehner:
“The introduction of digital learning at Dehner enables us to make knowledge available to every employee as quickly as possible.”