have placed their trust in us to date

Know How! AG was awarded the “Enabling concept and production of modern learning media” project,
a project scheduled to last for more than a year, which will be distributed with CPL – the Typo3-based authoring environment from Know How! AG and Totara – the learning management software and implemented by Synergy Learning.

Production staff at BASF need to be introduced to the operational qualification system developed by BASF. Know How! AG designed and produced a 30-minute learning programme with a final test to accomplish this. The goals of the learning programme are for employees to:

• Know how in-house qualification works at BASF.
• Understand the benefits they, their production plant and the company derive from it.
• Motivate employees to take part in the corporate qualification programme.

The implementation included a new screen design, which was developed as a BASF standard framework.

A large number of Mercedes-AMG employees are being trained for the in-house developed software solutions “ROUTE 601” and “Co.nect”. The SAP-based software is being developed flexibly so that the various teams in the sports car and performance brand can work together more quickly and transparently in the future. This will change the work processes and habits of colleagues, which requires more than just training. Know How! AG is supporting the rollout with qualification activities in the form of face-to-face events, extensive communication campaigns and performance support.

The pilot phase with selected employees was successfully completed within six months, during which time an introductory event was held; initial face-to-face training followed by an evaluation allowed the company to make some adjustments. The ideas developed by Know How! were particularly well received by the employees: In line with the needs of the automotive industry, the participants received a “first aid kit” containing a quick start guide on how to use the software, as well as freebies such as note pads, pens and a power bank – all bearing the slogan “Agile. Tailor-made. Together” and the project logo.

The qualification concept consists of the following components:

• Introductory events
• Videos in the form of motivational trailers and video nuggets with application scenarios
• first aid kit with information materials and freebies
• Half-day face-to-face training tailored to the target group
• Team coaching in various divisions
• Process posters to illustrate which target group becomes active when
• QuickInfo
• Evaluation in the form of interviews and questionnaires
• Development of performance support

More than 12,000 employees at head office and in 360 stores were qualified for the introduction of an SAP ERP system.

The multi-stage qualification concept supplemented the communication activities with:

• Motivation and information events for all of the employees in the stores
• Training courses at the head office and in the stores with accompanying training documents
• Target group-specific web-based training courses for employees and managers

Our trainers were already integrated into the test phase in advance and provided active support.

Our team consisting of project management, authoring team, e-learning production, trainer team and trainer management had thoroughly familiarised themselves with the details of Toom and the general conditions in order to prepare the employees for the rollout.

Highly sensitive and vitally important

Know How! AG developed e-learning for transmed Transport GmbH on the correct transportation of medicines

Medicines are important – and sensitive – cargo. Compliance with the Good Distribution Practice (GDP) guidelines throughout the entire transport process is therefore essential, even if the delivery is carried out by subcontractors, where a uniform, efficient and time-independent solution for knowledge transfer is essential.

Effective learning: mobile and situational

With the introduction of e-learning for its carriers, transmed Transport GmbH pursued several goals at the same time: the avoidance of transport damage, the assurance of service quality and the verifiability of the training measures. Know How! AG created an individual e-learning solution that effectively imparts the necessary knowledge in a situational and, if required, mobile way.

The web-based training course explains the GDP guidelines in short chapters, which are adapted to the subcontractors’ time constraints, allowing the use of various devices, from PCs to smartphones. Using case studies, the WBT not only lists the basic rules, but also offer scenarios with possible courses of action. After selecting an action, the learner discovers what the consequences of that action are – and remembers what they have learned better in everyday life.

“The positive feedback from drivers has shown us that we are on the right track with the interactive learning method,” says Carmen Reiber from transmed Transport GmbH.

Digital trade fair preparation – how mobile learning can ensure trade fair success

How do you train well over a thousand employees from different product and business areas for the world’s leading trade fair in the construction machinery sector? With a virtual trade fair guide for smartphones and PCs.

The trade fair guide replaces the old preparatory events for all stand employees. The virtual, highly interactive Liebherr trade fair stand provides access to in-depth product knowledge, where trade fair employees can find an overview of all product areas and get a general impression of the trade fair grounds. Short final tests determine the learning progress and allow access to further product areas.

Rules of conduct for a professional trade fair presentation are conveyed in an attractive way using a storytelling approach. Experienced trade fair employees can identify with the role of the trade fair professional Mr. Fox and test and apply their knowledge.

A certificate of completion confirms successful preparation for the trade fair.

Practical training with and for in-house production

Know How! AG empowers Köster employees to create their own WBTs

During the conception and production of a pilot web-based training course (WBT) for Köster GmbH the roles were reversed: Köster employees independently implemented the individual stages of their first e-learning project under the guidance of experts from Know How! AG, while Know How! AG assumed the “customer role” in the acceptance of the individual project phases. This methodical approach enables the e-learning team at Köster GmbH to create its own WBTs in the future.

The Köster GmbH project team received extensive support throughout the entire project. Coaches from Know How! AG were available to advise on the right authoring tool, to design the Köster screen design and create an individual template for the authoring tool, and to provide training in didactics, conception and WBT production.

The team members from Know How! actively supported the Köster GmbH team during every phase of the project and also took over quality assurance during the acceptance process, enabling us to achieve a mutually satisfying result and high quality, which we aim to maintain.

In order to guarantee sustainable success, the coaches are also available after the successful completion of the project should Köster implement further WBT projects.

“Our expectations were fully met. It was particularly important for us to be actively involved right from the outset and to be able to do as much as possible of everything ourselves. The professional guidance provided by Know How! AG was a great help with their support for us”, said Carsten Busse, Head of IT at Köster GmbH, at the end of the project.

Sabrina Gentz, project manager at Köster GmbH added: “The very congenial cooperation with the Know How! AG project team contributed to an atmosphere in which we enjoyed learning well.”

Fit for multi-channel retail
Know How! AG develops blended learning concept for Dehner GmbH & Co. KG

Know How! AG is developing a blended learning concept consisting of a WBT and a learning consultant training course for the 112 markets of Dehner GmbH as part of the introduction of multi-channel retail.

The WBT is developed on the basis of a case-based approach to provide optimum support for different learning types and individual learning needs. It works on both desktop computers and iPads.
The WBTs address the advantages of online shops, integration into traditional sales pitches and the sales pitch “Buy at Dehner”. Mrs Merry was conceived as a WBT companion. She accompanies the customer through the course and uses illustrations and animated video clips to show practical examples from everyday sales at Dehner,
and an interactive start page was also designed, which acts as a menu for the individual modules and guides the user to the final test.

Quote from Dehner:
“The introduction of digital learning at Dehner enables us to make knowledge available to every employee as quickly as possible.”

Twenty offices, around 1,100 employees – and a new, state-of-the-art e-learning process. Know How! AG not only provides the Learning Management System Course Manager for the Civil Service Health Insurance Fund (Postbeamtenkrankenkasse - PBeaKK), but also accompanies the entire changeover from implementation to support. “With Know How! AG, we have found a modern solution that is suitable for us and feel well equipped for the future,” says Anna-Sophie Sparn, head of training and continuing education.

Learners can find all of the content in the new LMS, where they can not only access courses, but also determine learning needs, bookmark and save notes. Users are automatically reminded of compulsory annual training courses, and certificates and records are also documented in the Course Manager and can be retrieved at any time. They can use questionnaires to provide feedback on education and training, which is incorporated into the evaluation by the management. PBeaKK can also create its own content and keep it up to date using an additional authoring tool.

WBTs for PC and mobile devices from ANDREAS STIHL AG & Co. KG – a cross-media project for global use. Winner of the e-Learning Award 2015.

How can comprehensive and complex learning content within a blended learning concept be conveyed sustainably using e-learning formats? In general, e-learning has the potential to enrich and improve the qualification of employees and the learning process in various places. In order for it to reach its full potential, the introduction of blended learning concepts requires careful consideration. Further information >>

Creation of the “Products basic training” WBT, creation of a trailer, training and support of employees in the creation of individual WBTs.

We successfully supported Intersport Deutschland eG’s entry into multi-channel trading with a blended learning strategy.

Within 3 months, approximately 5000 dealers and employees were trained so that they were well prepared for the first multi-channel customers.

International managers with a degree in engineering or technical training as well as business economists are expected to manage their business areas with a view to value-based management. In an e-learning seminar, they learn how to deal with business concepts that are the focus of the company’s profitability analysis.

• Qualification of 6,000 employees in just 3.5 months
• 3 sites: Stuttgart, Mannheim and Karlsruhe
• Six training sessions daily in parallel for Microsoft Office and Lotus Notes
• Up to 15 seminars a day
• All of the seminar organisation (scheduling, inviting participants, rebooking in case of illness, creating lists of participants and name tags, room organisation, trainer division, evaluation of assessment sheets etc.) was carried out by Know How! AG.
• Personnel support of the hotline by trainers from Know How! AG

Managers need to be trained with a case-based and practice-oriented e-learning course on the subject of labour law. Because correct implementation in everyday working life is very important for the company, an e-learning concept was developed to ensure sustainability and knowledge transfer in practice.

Acquisitions have significantly changed the company’s product portfolio and range of services. An e-learning solution informs all of the employees about the newly acquired divisions and at the same time provides them with basic knowledge about the new range of services. Finally, the e-learning seminar also conveys the company’s new strategy of presenting itself as an integrated full-service provider along the entire healthcare chain.

The merger of several SparkassenVersicherung (savings bank insurance) companies resulted in new insurance software and standardisation of IT applications. Since the changeover will take place simultaneously in all the participating savings bank insurance companies, employees need to master the new core processes in good time with the help of an e-learning seminar.

The company is installing a new telephone communication system for all employees. Through the faithful reproduction of telephone displays and genuine sounds of the new devices, the employees will be familiarised with the new technology in the shortest possible amount of time via an e-learning seminar and will be able to operate the system correctly. A motivational trailer at the beginning of the seminar provided an emotional means of convincing even the most sceptical of the new telephone system.

All airport terminal staff are legally required to undergo safety training once a year. The result of the successfully completed e-learning is automatically documented in the personnel file via an interface in the SAP Human Relations module.

Rollout qualification of 3000 consultants in a high-performance technical solution and a customised IT learning programme.